ci99's Privacy Policy — Your Information Is Safe With Us

1. What Information We Collect

ci99 collects various types of information to operate its services properly. This information is divided into the following categories:

1.1 Personally Identifiable Information

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Residential address

1.2 Financial & Transaction Information

• bKash, Nagad, Rocket, Upay or bank account numbers (partial, not full)
• Deposit and withdrawal history
• Transaction amounts and timestamps

1.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Login times and usage history

1.4 Gaming Activity Information

• Bet history and amounts
• Game preferences and types
• Bonus and promotion usage details

2. Purpose of Data Collection

ci99 uses your information for the following legitimate purposes:

• To complete account registration and verify identity
• To process deposits, withdrawals and transactions
• To provide bonuses, cashback and VIP benefits
• To offer customer support and live chat assistance
• To carry out security checks to prevent fraud and money laundering
• To ensure responsible gaming and identify problematic gaming patterns
• For technical improvement of the platform and enhancement of user experience
• To fulfill legal obligations

We will not use your information beyond these purposes. For targeted marketing communications, we will obtain your explicit consent.

3. Cookie Policy

Cookies are used on the ci99 website. Cookies are small text files stored in your browser that help improve your experience.

3.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect site usage statistics but do not personally identify you.

3.2 Cookie Control

You can disable cookies at any time from your browser settings. However, disabling essential cookies may limit some functionality of the site.

4. Data Storage & Security

ci99 uses industry-standard technology and practices to ensure the security of your information:

• SSL Encryption: All data transmissions are secured by SSL/TLS encryption.
• Encrypted Storage: Stored personal information is kept in encrypted format.
• Access Control: Only authorized personnel can view the necessary information.
• Firewall Protection: Servers are kept protected from external attacks.
• Regular Audits: Security measures are regularly reviewed and tested.

4.1 Data Retention Period

We retain information for as long as your account is active and, after account closure, for as long as required to meet legal obligations. Once legal requirements are fulfilled, data is securely deleted.

5. Sharing Information With Third Parties

ci99 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay and banks to complete your transactions. These institutions have their own privacy policies.

5.2 Technology Service Providers

Limited information is shared with trusted technology partners for site security, hosting and analytics services. These partners operate under confidentiality agreements.

5.3 Legal Requirements

Information may be disclosed when required by court order, lawful requests from law enforcement agencies, or anti-money laundering investigations.

5.4 Business Restructuring

In the event of a merger or acquisition, information may be transferred after notifying you in advance.

6. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request deletion of your information.
• Right to Restrict Processing: You may object to the processing of your information.
• Right to Data Portability: You may request a copy of your information in a structured format.
• Right to Withdraw Consent: You may withdraw consent for marketing communications at any time.

To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request within 30 business days.

7. Protection of Minors

ci99 is for users aged 21 and above only. We do not knowingly collect any information from those under 21. If we become aware that a minor has provided information, that information will be promptly deleted and the associated account will be closed.

If parents or guardians believe their child has opened an account on ci99, please contact us immediately.

8. International Data Transfers

Your information may be stored on servers outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the destination country.
• Third-party service providers comply with our security standards.
• Encryption is used for international transfers.

9. Responsible Gaming & Data Use

ci99 is committed to ensuring responsible gaming. To this end, we may analyze your gaming activity data to identify signs of problematic behavior. If we believe someone is at risk, we may proactively reach out to offer support.

The use of data for this purpose is for your benefit and is never used against you in any way.

10. Third-Party Websites & Services

The ci99 platform may sometimes contain references to third-party services (such as payment gateways). These services have their own privacy policies and ci99 is not responsible for them. We advise you to read their respective policies before using these services.

11. Changes to This Policy

ci99 reserves the right to modify this Privacy Policy as needed. In the case of significant changes, we will:

• Note the updated date on this page.
• Send a notification to your registered email.
• Provide adequate notice before the changes take effect.

Continued use of ci99 after changes are made will be considered acceptance of the new policy.

12. Identity Verification (KYC) Process

ci99 follows a KYC (Know Your Customer) process to prevent fraud and money laundering. Under this process, you may be required to submit the following documents:

• National ID card (NID) or passport copy
• Proof of current address
• Proof of ownership of payment method

These documents are used solely for verification purposes and are stored with the highest level of security. Once verification is complete, the documents are securely deleted after the designated period.

13. Contact & Complaints

If you have any questions, concerns or complaints regarding this Privacy Policy, please contact ci99 through the following: