Help Center
ci99 Frequently Asked Questions
From withdrawals to account verification — clear answers to the most common questions that come up while playing at ci99 can be found here.
Whether you are new to ci99 or a returning player — questions sometimes come up that need an immediate answer. This page covers the most frequently asked questions about withdrawals, managing your member account, identity verification, and playing on mobile. If you cannot find the answer to your question here, contact us directly via our 24/7 live chat or email.
Withdrawals
Once a withdrawal request is approved at ci99, the money generally reaches your bKash, Nagad, Rocket, or Upay account within 30 minutes to 3 hours. Bank transfers may take a little longer. The process is fastest when verification is complete and the deposit method matches the withdrawal method.
The minimum withdrawal amount at ci99 is ৳1,000. Requests below this amount are not accepted. This limit applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, make sure your account has sufficient withdrawable balance and that any bonus wagering has been completed.
Yes, ci99's withdrawal service is active seven days a week, 24 hours a day. You can submit withdrawal requests at night and on Fridays or public holidays. The standard processing time remains the same — 30 minutes to 3 hours. However, banking channels may experience slight delays at night or on holidays due to the bank's own processing.
"Pending" means the request is under review by our team. It is typically approved and the money sent within a short time. If more time passes than expected, contact us via live chat or at [email protected] — providing the request reference number will help us assist you faster.
For ci99's welcome bonus, the wagering requirement must be met — you need to place bets 20 times the bonus amount. For example, if you receive a ৳1,500 bonus, you must complete a total of ৳30,000 in bets. Wagering is calculated on the bonus amount only, not on the deposited amount. Winnings from the bonus can be withdrawn only after the requirement is fulfilled.
Member Account
First, make sure your username and password are entered correctly — Caps Lock being on can cause issues. If you have forgotten your password, use the password recovery option on the login page. If the problem continues, clear your browser cache and try again, or contact our support team via live chat.
No. Only one account per person is allowed at ci99. If multiple accounts are found under the same person's name, they may be deactivated and the balance may be forfeited. If you have a problem with your current account, contact support directly instead of opening a new account.
Yes, you can log into your ci99 account from any device — a new phone, tablet, or computer. Simply log in with your registered username and password. For security, it is recommended to log out after using an unfamiliar device.
Direct changes to personal information may not be possible — this is kept restricted for security reasons. In that case, contact us via live chat or at [email protected] and verify your identity. The support team will assist with updating the information.
Use the "Forgot your password?" option on the login page. Enter your registered email or phone number and recovery instructions will be sent. If that is also a problem, contact the support team via live chat, verify your identity, and they will help you regain access to your account.
Account Verification
The verification process is carried out to ensure the security of your account and to prevent unauthorized use. It confirms that the account is accessed by the right person and that withdrawal funds reach the correct recipient. ci99 gives the highest importance to the financial security of all players.
Verification may be requested before a first large withdrawal or for security-related reasons. It may also be required if unusual activity is detected on the account or before using promotional benefits. Our team will notify you via email or live chat about which documents need to be submitted.
ci99 uses SSL encryption to keep all data secure. The documents you submit are used solely for internal verification purposes and are not shared with third parties. Further details can be found in our privacy policy.
Yes, this is very important. The name registered on your ci99 account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, the withdrawal process may be put on hold and additional verification may be required.
If verification is rejected, the support team will inform you of the reason. Issues are typically caused by blurry, cropped, or expired documents. Resubmit the document with a clear and correct image. For assistance, contact us via live chat or at [email protected] and the team will guide you step by step.
Mobile Use
Yes, ci99 works fully in a mobile browser. You can get the full experience from Chrome, Firefox, or Safari on Android or iPhone without downloading a separate app. Login, deposit, withdrawal, slots, and live casino — all features are available on mobile.
Accumulated old cache and cookies often cause pages to load slowly. Clearing the cache and cookies from your browser settings and reopening ci99 solves the issue in most cases. You can also try restarting your phone or using a different browser. If the problem persists, check your internet connection.
Yes. On Android, open the site in Chrome and select "Add to Home Screen" from the menu on the right. On iPhone, tap the share icon in Safari and select "Add to Home Screen". This allows ci99 to be opened directly from the home screen as an icon.
If the connection drops, most games pause mid-way and resume from where you left off once the connection is restored. If a bet was already placed, it is recorded on the game server. Log back in after the connection is restored — your balance and game history will be intact. Contact support if you notice any issues.
Yes, it is possible to deposit directly via bKash, Nagad, Rocket, or Upay from a mobile browser. The minimum deposit amount is ৳500. On the deposit page, select your payment method, enter the amount, and follow the instructions. The entire process can be completed quickly and securely on mobile.
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