ci99's commitment to responsible gaming
ci99 believes that gaming should be an enjoyable form of entertainment — not a source of stress or problems. We are committed to keeping your gaming safe and in control.
Our responsible gaming policy
At ci99, we believe that online betting and casino gaming should be a completely enjoyable experience. But when gaming goes out of control, it can cause serious harm to your personal, family, and financial life. That is why we place the highest priority on a culture of responsible gambling.
ci99 is a platform for individuals aged 21 and above only. Our goal is to ensure a safe, transparent, and controlled environment for every player, where they can set their own limits and enjoy entertainment in a healthy way.
Our platform offers a range of control tools — deposit limit setting, temporary breaks, and permanent self-exclusion — to help you maintain full control over your gaming habits at all times.
Important Warning
Gambling is a recreational activity, but it can be addictive. Never assume you can recover money you have lost. Only gamble with an amount you can afford to lose. If you feel that gambling is affecting your daily life, seek help immediately.
Our protection tools
Deposit Limit
Decide in advance how much you will deposit per day, per week, or per month. Once a limit is set, it takes effect immediately, and a waiting period applies before it can be increased — protecting you from depositing more than you intended in an emotional moment.
Time-Out
Put your account on a temporary pause for a set period — such as 24 hours, 7 days, or 30 days. During this break, no betting or casino activity will be possible. This is an effective way to get a short relief from stress.
Self-Exclusion
If you feel that gambling is having a negative impact on your life, apply for permanent self-exclusion. Once you choose this option, it will not be possible to reactivate your account before the set period ends. Contact support to access this service.
Betting History Review
Review your betting activity regularly. You can see in your account how long you have played, how much you have deposited, and what the outcomes were. Transparency will help you make the right decisions.
Protection of Minors
ci99 is for people aged 21 and above only. Age verification is mandatory when opening an account. If there are children or teenagers at home, we recommend using parental control software on your device.
24/7 Support
Our support team is always by your side for any concern or issue related to gaming. Reach out at any time via live chat and email in Bengali and English.
Signs of problem gambling
If any of the following signs appear in you, it may be an indication of problem gambling. Assess yourself honestly.
- Developing a tendency to place more bets to try to recover lost money
- Lying to or hiding money from family or friends in order to gamble
- Wanting to stop gambling but being unable to do so
- Neglecting work, studies, or family responsibilities because of gambling
- Gambling by taking on debt or using up savings
- Using gambling as an escape during periods of emotional distress, anxiety, or depression
- Spending most of your daily thoughts thinking about gambling
The golden rules of safe gaming
Treat it as entertainment: Gambling is never a source of income. It is entertainment only — just like a movie ticket or a meal out. Only gamble with an amount that, if lost, will not affect your daily life.
Set a time limit: Decide before you start how long you will play. Take regular breaks. Avoid playing when you are tired or emotional.
Play with a clear head: Do not play while drinking alcohol or under stress. Play with a healthy mind and clear judgment.
Accept wins and losses: Treat a win as normal, and a loss as normal too. Being able to accept a loss and stop is the biggest sign of responsible gaming.
Stick to your limits: Set deposit limits and time limits for yourself and follow them strictly. At ci99, this can be done directly from your account.
ci99's control services
Daily / Weekly Limit
Set the maximum amount you will deposit per day or per week. If the limit is exceeded, the system will block it automatically.
Cooling-Off Period
If you are under stress, take a cooling-off period of 24 hours to 30 days. No betting activity will be permitted during this time.
Long-Term Break
Keep your account closed for 3 months, 6 months, or 1 year. There is no option to reopen the account during this period.
Direct Support
For any concern, speak directly with the support team via live chat or by emailing [email protected]. Service is available 24/7.
21+ Age Verification & Protection of Minors
ci99 follows a strict age verification policy. Only individuals aged 21 and above may open an account and play on our platform. Age verification is mandatory at account registration and before withdrawal.
If there are children or teenagers at home, please use a password lock on your device and install parental control software. This will prevent them from accessing online gambling sites.
If you suspect that a minor is using an account, notify us immediately at [email protected]. We will investigate and take the necessary action.
For ages 21 and above only
The first step to getting help
Contact ci99 support
If you feel that gambling is creating problems in your life, talk to us today. ci99's support team is available 24 hours a day, 7 days a week in Bengali and English.
- Live Chat: 24/7 instant response
- Email: [email protected]
Remember — you are not alone
Gambling addiction is a health issue, not a weakness. Asking for help is an act of courage. If you are concerned about your gaming habits, let ci99's support team know today. We will be by your side — without judgment, and in complete confidence. We also process self-exclusion and account closure requests immediately.
Questions & answers about responsible gaming
Enjoy ci99 responsibly
Keep the fun enjoyable — within limits, safely. We are here for any help you need.